Analyst

HCL Technologies

Job Description

Fresher (1. ) To maintain high login Efficiency (Availability) for customers (2. ) To resolve tickets within agreed SLA of ticket volume and time (3. ) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5. ) To update worklogs and follow shift/ escalation process and process compliance (6. ) Work on value adding activities such Knowledge base update & self development Recruiter Name:HR Reference Id:365625BR.

Salary

-

Functional Area

Executive Assistant, Front Office, Data Entry

Role

Permanent Job, Full time

Other Benefits

N/A

Primary Responsibilties

Fresher (1. ) To maintain high login Efficiency (Availability) for customers (2. ) To resolve tickets within agreed SLA of ticket volume and time (3. ) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5. ) To update worklogs and follow shift/ escalation process and proces

Required Qualification

UG - Any UG Specialization - Any Specialization

PG - Any PG Specialization - Any Specialization

Cerification - N/A

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