Customer Support Associate (Telgu & Hindi Speaker)

Job Description

Overseas Hiring Position Location - Manila, Philippines Full time Position Job Responsibilities: • Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat). • Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers. • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover. • Meets or exceeds KPI targets on effectiveness and efficiency. • Provides quality and accurate service. • Escalates issues to specific superior/s. • Follows instructions of immediate superior and/or Officer(s)-on-Duty. • Gives feedback and suggestions to immediate superior for issues and procedures, etc. • Coordinates well with other CS, superiors and colleagues from other departments. • Responsible and has the initiative to take part in the department’s growth and development. • Provides answers and solutions to customers in a professional manner. • Flexible in shifting schedule. • Demonstrates extensive knowledge in products and system tools. • Strictly follows internal department procedures and complies with company-wide rules and policies. • Performs any task assigned by their superior. Qualifications & Requirements: • Preferably a college graduate. • Must be fluent in English and Hindi languages, written and spoken. • Must be Sports-oriented, especially with Soccer/Football and Cricket. • Must have good typing skills (at least 50 WPM). • Preferably with customer service experience. • Has good communication skills. • Display excellent problem solving and people skills. • Must be independent, self-motivated, show initiative and has a strong sense of ownership/responsibility. • Supportive of company goals and objectives, deliver departmental/team results and key objectives. • Display willingness to learn/fast learner. • Knowledgeable with MS Office applications..

Salary

4 Lac-5 Lac P.A

Industry

Functional Area

ITES,

Role

Permanent Job, Full time

Other Benefits

Medical Insurance, Accommodation Allowance, Meal & Transportation Allowance

Primary Responsibilties

Position Location - Manila, Philippines Full time Position Job Responsibilities: • Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat). • Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers. • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information

Required Qualification

UG - Any UG Specialization - Any

Cerification - N/A

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