PRINCIPAL DUTIES AND RESPONSIBILITIES Interface with end-users to solve complex support desk problems Follow-up on the status of outstanding support desk issues Properly document issues Independently resolve tickets within SLA Adhere to standard operating procedures / work instructions Follow the escalation process Update work logs and the knowledge base Adhere to organization policies and procedures Alert and Ticket Monitoring SKILLS Excellent written and verbal communication skills Ability to be patient while troubleshooting customer issues Ability to prioritize Ability to articulate complex ideas Must be a team player EXPERIENCE & BACKGROUND Bachelors degree Minimum 1-4 years in networking (Router, Switches and Firewall) Experience working in a help desk / call center environment is preferred Candidates with industry certification such as CCNA/ CCNP will be preferred. Educational Qualification: Any Comp. Sc. Graduate/ B.E./ B.Tech/ M.E. / M .Tech with relevant experience 24*7 Operations, Cab Facility provided.
1 Lac-2 Lac P.A
Permanent Job, Full time
UG - Bachelor of Engineering/Technology (BE/B.Tech) - Any Specialization
PG - Master of Engineering/Technology (ME/M.Tech) - Any Specialization
Cerification - N/A